MEAL DELIVERY TERMS & CONDITIONS
This Weekly Service Agreement (“Agreement”) governs meal preparation and delivery services provided by Melogold Kitchen,
operating in Oakland, California (“Melogold Kitchen,” “we,” “us”).
By enrolling in weekly service, you (“Client”) agree to the following terms.
Melogold Kitchen provides a weekly recurring meal delivery service. Your service automatically renews each week unless canceled in accordance with this Agreement.
Menus are released on Wednesdays. Clients must submit all selections and customization requests by Saturday at 2:00 PM for the following week’s delivery.
By enrolling in a membership meal plan, Client authorizes Melogold Kitchen to charge the selected payment method on a recurring weekly basis until the membership is paused or canceled in accordance with this Agreement.
1b. DROP-IN: Weekly Service
Drop-in clients have no weekly commitment, but must agree to return all of their re-usable tupperware the following tuesday (Melogold will pick-up on their delivery route)
Menus are released on Wednesdays. Clients must submit all selections and customization requests by Saturday at 2:00 PM for the following week’s delivery.
Each week, Melogold Kitchen offers a seasonal menu with the following customization options: Gluten Free, Dairy Free, Low Carb, and Vegetarian.
We will make reasonable efforts to accommodate customization requests; however, not all requests can be guaranteed. By participating in the service, Client acknowledges that menus are collaborative but final preparation decisions rest with Melogold..
Meals are prepared and stored in accordance with applicable FDA and California food safety standards.
Recommended consumption timelines:
Client assumes responsibility for proper reheating, handling, and food safety once the meal is delivered.
To the fullest extent permitted by law, Melogold Kitchen is not responsible for illness or injury resulting from improper storage, reheating, handling, or failure to follow provided instructions.
Melogold Kitchen can accommodate mild allergies and follows standard sanitation practices; however, we are not a certified allergen-free facility, including nut-free or gluten-free.
Cross-contamination may occur. Our services are not intended to meet medical or severe allergy needs. Client assumes all risks related to food sensitivities or allergic reactions.
Clients must submit pauses, cancellations or meal plan changes at least 7 days prior to the scheduled delivery ie. the Tuesday prior.
Subscription charges are processed prior to the scheduled delivery week. Failure to submit payment or maintain a valid payment method may result in paused or suspended service until payment is successfully completed.
Drop-in meal orders are billed as one-time payments and must be paid in full at the time of purchase. Orders will not be prepared or delivered until payment is successfully processed.
Failure to submit payment may result in cancellation of the order.
Melogold Kitchen uses trusted third-party payment processors, including Stripe, Square, and PayPal, to process payments securely. When you choose a payment method, your payment information is collected and processed directly by the selected provider in accordance with its own privacy policy. Melogold Kitchen does not store or have access to your full payment card details.
For more information, please review the privacy policies of our payment processors:
Stripe Privacy Policy: https://stripe.com/privacy
Square Privacy Policy: https://squareup.com/us/en/legal/general/privacy
PayPal Privacy Policy: https://www.paypal.com/us/legalhub/privacy-full
If a recurring or one-time payment fails, Melogold Kitchen may attempt to reprocess the payment. Continued payment failure may result in paused or suspended service until payment is successfully completed. Failure to pay may result in suspension or termination of service.
Melogold Kitchen is closed during the final two weeks of December (Christmas and New Year’s). Exact dates will be communicated in the weeks prior. Members will not be billed during this period.
Melogold Kitchen reserves the right to update menus, pricing, policies, or this Agreement with reasonable advance notice. Continued use of services after notice constitutes acceptance.
To the fullest extent permitted by California law, Melogold Kitchen’s liability for any claim arising from this Agreement shall be limited to the amount paid by Client for the affected week of service.
Melogold Kitchen is not responsible for service interruptions, delays, or errors caused by third-party platforms, including website hosting providers, payment processors, delivery routing software, or other technical systems outside of our direct control.
This Agreement shall be governed by the laws of the State of California, without regard to conflict-of-law principles.
12. PRIVACY POLICY
Last updated: 12/31/2025
Melogold Kitchen, operating in Oakland, California, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in our weekly meal delivery service, or otherwise engage with our services.
We may collect personal information that you voluntarily provide, including:
We may also automatically collect certain non-personal information, including:
We use the information we collect to:
By enrolling in our services, you consent to receive transactional and service-related communications electronically, including emails regarding menus, orders, billing, service updates, and policy changes.
Melogold Kitchen may use cookies or similar technologies to support site functionality and understand how visitors use our website. You may disable cookies through your browser settings, though some features may not function properly as a result.
We do not sell your personal information.
We may share personal information with trusted third-party service providers who assist with:
These providers are contractually required to keep your information confidential and to use it only for the purposes of providing services on our behalf.
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. We take reasonable administrative, technical, and physical measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
Our website may contain links to third-party websites. Melogold Kitchen is not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately.
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA).
To submit a request regarding your personal information, please contact us at:
info@melogoldkitchen.com
We may need to verify your identity before processing your request. We will respond within the timeframes required by California law.
Melogold Kitchen does not sell or share personal information for cross-context behavioral advertising.
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. Updates will be posted on this page with a revised effective date.
If you have any questions about this Privacy Policy or our data practices, please contact:
Melogold Kitchen
Oakland, California
info@melogoldkitchen.com
By clicking below or selecting the checkbox on the previous page, Client acknowledges they have read, understood, and agree to this Agreement, including the automatic renewal terms, cancellation policy, and authorization of recurring charges until canceled in accordance with these Terms.
